HOSPITAL WORKPLACE VIOLENCE PROGRAM CONSULTING AND TRAINING

Our vision is that, together, we will achieve a significant reduction in assaults on our ​healthcare providers so that news stories like this are an exception, not the norm.

To help prevent assaults on your hospital staff, you may have:
  • ​Zero Tolerance WPV Policy
  • De-escalation training
  • Panic buttons
  • Security/police presence
  • Code response teams
  • A process to code aggressive patient behavior
  • Metal detectors
  • Safe rooms
  • And more…

And yet, assaults on staff continue. More alarming, staff members are being injured physically, psychologically and physiologically from those patient or visitor assaults.

​Why is this?

Security, de-escalation skills, panic buttons, code response teams. etc. are unable to help your staff in the CRITICAL 1 to 10+ seconds of an assault.

THE CRITICAL 1-10+ SECONDS OF A PATIENT ASSAULT:

  • Responsible for many injuries (physical, psychological and physiological) from intentional and unintentional assaults.

YOU CAN REDUCE THE INCIDENCE OF ASSAULTS AND INJURIES!

  • A simple gap analysis can help determine if there are gaps in your workplace violence program, including training.
  • Action plans are created to close workplace violence program gaps.
  • Closing program gaps improves workplace violence related metrics, such as injuries, near-misses and days away related to injuries from assaults.

SHOULD GAPS EXIST IN YOUR WPV TRAINING, OUR EVIDENCE-BASED HOPSITAL ASSAULT RESPONSE AND PREVENTION TRAINING MEETS OR EXCEEDS:

  • OSHA recommendations for healthcare WPV training
  • CalOSHA Title 8, Section 3342 requirements for WPV training
  • JCAHO recommendations for WPV training

Additionally, our training is an Industry Best Practice in:

  • Managing the risk of assaults on employees
  • Reducing injuries to employees due to assaults
  • Keeping your patients safe
  • ​Controlling liability for your employees and your hospital

Our training gives your staff the knowledge and skills to reasonably respond to patient or visitor assaults in those CRITICAL 1-10+ seconds, without increasing the risk of excessive use of force claims against staff and the hospital

YOU MAY NOT KNOW…

​ED nurses assaulted by patients experience symptoms of PTSD, negative stress and decreased work productivity. When nurses and other staff are fearful of being assaulted, they have difficulty concentrating on their work and patients. This can affect employee safety and compromise patient care (medication errors, patient infection and increased LOS). (Gates, Gillespie and Succop, 2011).

When it comes to PTSD, 12% to 20% of all nurses who have been assaulted have at least one symptom of PTSD up to full PTSD. Further, assaults change the structure and function of the healthcare provider’s brain, affecting the hippocampus, amygdala and medial prefrontal cortex. Assaults are difficult on all involved, even when physical injury is absent. When present, the physical, psychological and physiological injuries can be far-reaching and long-lasting. Additionally, nurses and staff contemplate leaving the hospital or the profession after being assaulted. This can lead to staff shortages along with numerous other direct and indirect costs to the employees, patients and hospital. This trend does not have to continue. Together, our consulting and training can help greatly reduce assaults on staff and minimize the consequences of assaults!

​HARP© – HOSPITAL ASSAULT RESPONSE AND PREVENTION TRAINING

AN EVIDENCE-BASED PROGRAM
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Trains staff to reasonably respond in the CRITICAL 1-10+ seconds of an assault before security, response teams or colleagues arrive.

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Defines the different causes of aggressive behavior.

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Distinguishes between unintentional and intentional assaults.

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Defines reasonable responses to different types of unintentional and intentional assaults.

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Briefly discusses how to manage psych patients in the ED.

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Provides new options to effectively lower the incidence of assault situations.

PRAISE FOR OUR HOSPITAL WORKPLACE VIOLENCE GAP ANALYSIS CONSULTING AND OUR HARP© TRAINING PROGRAM

  • The years of experience and knowledge of WPV in hospitals is evident. KLA Risk was instrumental in helping us quickly find the gaps in our WPV program. KLA worked with us to set WPV reduction goals. Their training was well-received and absolutely closed the gaps for our staff.

  • This training should be hospital-wide.

    ER Nurse

  • The techniques and information will be a great benefit to me in behavioral health.

    Behavioral health nurse

  • This training helps to prepare you for what to do when de-escalation techniques have failed or you don't even have time to attempt them.

    ER Nurse

  • Was a very interesting training. It kept my attention and I feel like I was able to learn a lot!

    ER Nurse

CONTACT US REGARDING OUR CONSULTING AND WPV TRAINING

​KLA Risk provides consulting and training nationwide.

HOSPITALS WHO CONTACT KLA RISK ARE OFTEN:

  1. Tired of patients assaulting and injuring their employees
  2. Afraid an assaulted employee will file a injury or PTSD claim against the hospital and/or
  3. Concerned their employees will use excessive force in responding to a patient or visitor assault.

Contact us for a brief conversation to determine if KLA Risk can be of service to you. If not, no problem. As always, your confidentiality is a priority for us.

KELLY L. AUSTIN, PsyD

Vice President – Training/Senior Risk Manager Phone: 866.537.7775, ext. 3 Mobile: 949.929.6404 E-mail: kaustin@klaconsulting.com